While many factors contribute to a successful business, customer excellence takes center stage. Every connection a firm has with a customer (or potential customer) can impact the company's bottom line. Customer service is frequently what distinguishes firms that thrive from those that fail. This is why organizations must invest in great customer service training programs.
The IPFMA program does more than just provide value; it increases sales & gives you a competitive advantage. Moreover, it aids in the creation of loyal customers, the building of a favorable brand reputation, the acquisition of competitive advantage, the increase of revenue, and the acquisition of useful consumer insights.